Return & Refund Policy for Mai Fashion Berlin
Thank you for choosing Mai Fashion Berlin for your sports bra purchases! We strive to provide high-quality products and a seamless return experience. Please review our return and refund policy below.
30-Day Return Window
We offer a 30-day return period for all sports bras. You may request a return within 30 days of receiving your item. To qualify, the sports bra must be in new, unused condition, with all original tags and packaging intact.
How to Initiate a Return
To initiate a return, please contact us at support@maifashionberlin.com. Our team will provide return authorization and instructions. Returns without prior approval cannot be accepted.
Return Shipping Labels
- Defective Products: We cover the cost of return shipping by providing a prepaid return label.
- Customer Remorse (Change of Mind): Customers are responsible for return shipping costs.
Accepted Product Conditions
Returns are only accepted for sports bras in new, unused condition. The item must show no signs of wear, damage, or washing.
Restocking Fee
We do not charge a restocking fee for returns.
Return Shipping Costs
- Defective Products: We cover the return shipping costs.
- Customer Remorse (Non-Defective Items): Customers are responsible for return shipping.
Damaged or Incorrect Items
If you receive a damaged, incorrect, or faulty sports bra, please contact us immediately at support@maifashionberlin.com with clear photos of the issue. We will resolve the issue promptly.
Exchanges
We offer exchanges for damaged, defective, or incorrect items. To initiate an exchange, please reach out to us.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
Rejected Refunds: If the item does not meet return criteria (e.g., used, damaged, or missing tags), we will notify you, and the item will be shipped back at your expense.
Approved Refunds: These are Processed to your original payment method within 7 business days.
CONTACT INFORMATION:
Trade name: Mai Fashion Berlin
Phone number: +49 3030301338
Email: support@maifashionberlin.com
Physical address: Clausewitzstraße 1, 10629 Berlin, Germany