Shipping Policy for Mai Fashion Berlin
Welcome to Mai Fashion Berlin! We appreciate your trust in us for your sports bra needs. To ensure a smooth and timely delivery, please review our shipping policy below.
Order Processing Time
Our dedicated team processes orders within 1 to 2 business day, Monday to Friday.
Delivery Period
For customers within the Germany, we offer express delivery with an estimated arrival time of 3 to 7 business days after shipment. Please note that the delivery period begins from the shipment date, not the order date. Delays may occur due to customs, incorrect address details, or unexpected factors.
Order Cut-Off Time
Orders must be placed before 5:00 PM (GMT) to be processed on the same business day. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer standard shipping with no shipping costs on all sports bra orders within Germany.
Method of Delivery
To ensure safe and timely delivery, we partner with trusted carriers, including Royal Mail, DHL, Hermes, and DPD.
Non-Shipping Days
Please note that we do not process or ship orders on public holidays.
Shipment Confirmation & Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking ID. The tracking ID will typically become active within 24 hours.
Working Days
Mai Fashion Berlin processes and ships orders from Monday to Friday.
Address Issues & Misplacements
For misplaced or delayed shipments, please contact the carrier first. If issues persist, reach out to us at support@maifashionberlin.com. If an incorrect address results in a returned shipment, a reshipping fee will apply.
Address Changes
To modify your delivery address, contact us at support@maifashionberlin.com or call +49 3030301338 within 24 hours of placing your order. Address changes cannot be made once the order has been shipped.
Cancellations & Damages
If you need to cancel an order, please reach out within 24 hours of receiving your order confirmation.
If your sports bra arrives damaged during transit, please email support@maifashionberlin.com with photos of the damaged item, and we will arrange a replacement or refund.
CONTACT INFORMATION:
Trade name: Mai Fashion Berlin
Phone number: +49 3030301338
Email: support@maifashionberlin.com
Physical address: Clausewitzstraße 1, 10629 Berlin, Germany